Technology is one of the most important areas today, especially when it comes to business or the labor market. It is responsible for several things, among them the production methods that companies use and the consumer approach.
As a result, it has become more and more necessary to have professionals specialized in this area in order to have a daily growth in the company’s tasks. Therefore, in this article we will talk about IT outsourcing.
With the great evolution of technology, the market is becoming more and more demanding, because the number of companies is increasing, as new businesses arise daily, and consumers are becoming more and more demanding, both in relation to the way they are served and in the quality of the products offered and their structures.
Because of these factors, the current market forces companies to always invest in new product and service innovations. This is because these new technologies and transformations arise daily to make the work developed in the companies increasingly better and more efficient.
As a result of this daily growth of new technologies and their importance within companies, information technology has become something in great demand. For this reason, many companies are increasingly looking for IT outsourcing, when they do not have an internal team. These professionals are experienced in the technology area and can bring several benefits to your company.
Continue reading this article and check out the main information about these professionals and their importance.
Digital transformation and IT outsourcing
Initially, it is very important to talk about digital transformation and the changes it has brought to the labor market. Most probably you have already heard about it, because for a while now this term has been on the rise as it has caught the attention of many companies around the world.
Digital transformation is a process that has caused a change in companies’ mentality, where they have started to use new technologies to meet their daily goals and become more and more modern within the market. These technologies enable companies to improve their performance, increase their market reach, and extend the technological advances that impact people all over the world.
As a result, they cause companies to change the way they work to fit in and take advantage of these changes, to continue meeting the demands of their customers, and to secure their place in the future. As a result, technology no longer has a mere presence in companies, but rather a central strategic role.
What is IT?
Currently, this is one of the fastest-growing areas in Brazil, and a great career tip to follow. This enormous growth and great demand that this profession has been experiencing is due to the strong dependence that companies have on technology nowadays.
IT, which stands for Information Technology, is a term that refers to those professionals who specialize in the area of technology, and bring various technological solutions and activities that involve databases, hardware, software, and networks, both domestic and business, used to handle information.
So IT is a sector or a professional hired to help companies work with their data and optimize their processes.
What does an IT professional do?
Some time ago, IT professionals were hired only to solve technical problems with devices such as computers and printers. Today, however, this profession and its role in companies have become even larger. They still continue with this function of operational issues, but now also have the role of creating the company’s competitive strategies.
In addition, there are also other functions such as: developing and maintaining software, solving various technical problems, managing and monitoring data, developing the company’s virtual system, and taking care of the security of the company’s technological environment.
Because of these factors, it is a very important and sought-after profession, since all these functions are essential in both small and large companies.
IT outsourcing after digital transformation
Adherence to technological solutions must be present in all processes, from production to after-sales. It is one of the most successful strategies in the market and the best path a company should follow to stand out.
However, in certain cases, there are rules that restrict the adoption of digital solutions and, because of this, many times the Information Technology department ends up being able to exercise only its operational function. So, to prevent this from happening, IT outsourcing has been found as a solution to what had been happening, and with this, these professionals are given the role of protagonist.
The great flexibility that this IT profession has, allows the innovation department to be more and more active in the company’s decisions. Therefore, when outsourcing, companies prefer to focus on what they know is really important, and then they can have more agility, reduce costs, and increase their productivity.
However, companies are increasingly understanding the importance of digital transformation and the impacts that it has brought, so they push the IT sector, and make it follow the new trends to ensure that the company does not lose competitiveness and ensures a preferably better space in the market.
With this great demand, both from the companies themselves and from their clients, the structure has to change and readapt to this new routine of the collaborators. In addition, for an IT person to be hired in new companies in this new era, new combinations of skills and requirements are needed. He has to seek to be increasingly updated on the changes and innovations that exist in this environment, to meet the demands of companies and customers.
Know the two ways to go through the digital transformation
As mentioned before, to survive the digital transformation it is necessary to be always on top of the new demands that arise in the labor market, as far as new technologies are concerned. One way that companies have found to do this is to outsource or build an internal team of specialized IT professionals.
IT Outsourcing
IT outsourcing has become more common every day, this option is present in small, medium, and large companies that seek this way in order to avoid the high costs that an internal team would bring. For this reason, they hire professionals who are responsible for the maintenance of the machines, system updates, software development, and other technology services.
Advantages of IT outsourcing
The main advantages of this model are:
- The lower costs: as already mentioned, outsourcing is something that ends up being much more cost-effective than internalizing IT staff. In addition, there is also a lower cost with contract terminations, employee changes, replacement during vacations and absences.
- Competitiveness: With the enormous competition in the professional environment, companies are looking for higher productivity and lower costs, so they opt for outsourcing.
- Return on investment: In addition to reducing costs and concerns about hiring, IT outsourcing provides a return on investment over the long term.
- Qualified professionals: Well-trained technology professionals are hired quickly.
- Customer satisfaction: Internal and external demands are better organized and are solved in a better way to satisfy your customers.
Furthermore, a specialized outsourcing company has greater knowledge about the processes, allowing for greater productivity or gains of scale.
Disadvantages of outsourcing
Its disadvantages are:
- Delay in delivery: Your service provider may have a team that serves several companies, which makes it may not give you 100% attention, and thus, end up having a poor quality in your service and delay in the delivery deadline. It is important to know if the contracted company will have professionals dedicated to your business.
- Products without the expected quality: because of the distance in the control of the service provider’s activities, quality control can be reduced. That is why it needs to be a company that has a rigorous software quality control.
- Losing some of the control: since it is an outsourcing company, you may lose control of the way tasks are monitored and executed. It is essential that the outsourcing contracted be transparent and have a record of task executions.
- There may be hidden costs: this model is best known for being cheaper, but outside costs can end up making this service more expensive. Make sure that everything is included in the contract.
Therefore, for your business not to suffer from these disadvantages, it is essential to choose the IT outsourcing company that will be responsible for this service.
In-house team
If your company is growing a lot and has a great daily development, one option is to hire an internal team. For, through it, it will be possible to obtain greater control of the various activities that are performed in the company, being able to have a higher quality in its services.
However, even when a company opts for an internal IT team, outsourced services may be needed. Thus, the internal team will be responsible for the more complex issues and the outsourced team for the less complex tasks.
Advantages of the internal team
This form has the following main advantages
- Greater control of activities: in this model you have greater control over your team and can participate in the stages of execution of each job and make direct decisions about each action.
- Organizational structure: Internal IT brings a good organizational culture. And with it, it is possible to obtain several benefits for your company.
Disadvantages of in-house staff
Its disadvantages are:
- Problems with maintenance and updating: in this model there is concern with these problems, which there is not in outsourcing.
- Outdated technologies: when you hire IT outsourcing, the company is a specialist in the area and as a rule should have up-to-date technologies. While your company, by being focused on the primary business, may work with outdated technologies.
- High cost: this model has the disadvantage of high costs, both for hiring and in relation to contract terminations, which will cost the company the fines of such decisions.
It is worth remembering that when internalizing, it will be necessary to make investments in recruiting tech, a robust network, training, hiring specialists, understand technology, define and apply processes, among other things that can bring more costs to the company and bring other problems, which is why most companies opt for outsourcing.
Because in it, the company can keep focused on its core business and the third-party company is fully responsible for the digital transformation.
Tips for successful IT outsourcing
For IT outsourcing to be a return investment, the company must have well defined its objectives, goals, and needs in order to choose wisely which company will provide the service. To ensure that you will choose a good option and have a return for your company, follow these tips:
- Evaluate well the company that will provide the service: research a lot about the companies, ask all your questions and make your goals very clear so that you choose a company that can meet all your demands.
- Define what you want with this outsourcing: as soon as you hire a service provider, make it very clear what you want for your company, your needs, and the demands that the provider will have to meet, so that everything is well defined.
- Security: choose a company that you trust and feel secure, because it will have access to various information from your company and will make your image with your customers, that is, extremely important functions that you can not leave in the hands of any professional.
The choice of who will provide this service for your company is one of the most important parts, because it will define whether or not your company will succeed in what it seeks.
Importance of IT outsourcing
Choosing a company specialized in information technology and outsourcing this sector of your business can provide you with several benefits. Through this outsourcing, it becomes possible to rent more up-to-date infrastructure equipment, and promote greater data security, process automation, and reliable backup systems.
These operational tasks will be part of the responsibility of this outsourcing company that, by evaluating the needs and demands of a particular company, will be able to create the best technology plan for your business.
It is worth remembering that research before hiring is necessary, because something that would bring advantages to your company can bring a lot of headaches. Only trust outsourcings that have experience and are specialized in the area. Place employees you trust, so that they can, together with the rest of the team, explain processes, difficulties, and your company’s needs in the technology sector.
After all the information contained in this article, it is possible to conclude that outsourcing is something very important in companies, given all the advantages that it brings and the technological scenario that we find ourselves in today.
Forms of service used in IT outsourcing
Before hiring an outsourcing company, it is important to pay attention to how the service will be provided:
In-person
When the service is provided in person, the technician is physically available exclusively for the company, as if he were an internal collaborator. Thus, he is capable of attending to the company’s most complex problems with greater speed and quality, ensuring the integrity of the entire infrastructure’s operation, and performing ongoing maintenance in order to ensure the company’s better functioning.
Remote
This model is more used by small companies, as it is ideal for those who seek lower costs, faster service, and problem solving. It is a model that manages to join high efficiency with low cost. This form is used in simpler and less complicated problems.
Field
When neither on-site nor remote support can meet the demand of a particular company, Field Support is used. In this model, there are visits on specific dates and it includes physical tasks according to the company’s needs.
Why it is better to hire Monitora
Monitora is a totally Brazilian digital solutions company with a great international impact. It has a team of experts that will help your business and make your company increasingly digital through its methodology, processes and software.
Monitora is a great option, since they take care of the whole process of technology development, service design, requirements engineering, software design, implementation, quality control, deployment, and maintenance, making your company fit the standards imposed by the current job market.
For you to avoid problems with hiring, choose the best service. Monitora is the main arm when it comes to digital transformation in several organizations.
Through it, your tasks will be done with much more agility and quality in your products. It will also help you avoid delivering products without quality, delivery delays, and loss of control and focus, which are considered the main disadvantages that hiring an external company can bring.
To avoid these disadvantages mentioned above, Monitora makes a point of having the best professionals in its team and invests permanently in training and qualification, seeking to offer an extremely specialized and competent team with the best technologies. Thus being the best option for your company.
If you want more information about our services or to get informed about other issues, visit our site and see much more!
